We are not consultants.
We are improvement specialists who deliver results.

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CLIENTS

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DIFFERENT INDUSTRIES

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YEARS OF EXPERIENCE

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% AVG. RETURN ON INVESTMENT

More than just words

Let our clients convince you

More than just words

Let our clients convince you

Our core values, Integrity and Service, are the reasons we were able to build a reputation for excellent performance in all of the markets we serve.

Our Services

A Comprehensive Approach
Prioritize improvement opportunities to get better results faster.

  • Goals and historical performance data are reviewed for consistency and trends.
  • Managers, non-managers, customers, and stakeholders are surveyed or interviewed to gather input about strengths and improvement opportunities.
  • Policies and standard operating practices are reviewed for effectiveness and compliance.
  • Critical process flows are mapped, to identify opportunities to improve operational efficiency.
  • A specific set of prioritized improvement actions are developed, including a timetable for implementation.

Lean, Six Sigma, and Kaizen
Apply structured methods to increase efficiency and reduce costs.

  • Define the scope of the improvement project and the structure of improvement teams.
  • Measure the performance of the current processes and build detailed process maps of the process flow.
  • Analyze the process fail-points to determine the root causes of problems.
  • Improve the current processes by implementing changes to the current process flow that reduce cycle time, eliminate delays, reduce waste, etc..
  • Control the improved processes by establishing standard operating procedures and ongoing performance monitoring systems.

Access To Specialized Resources
Deploy specialized resources to realize impressive return on investment.

  • Financial assumptions about costs and projected savings are audited for accuracy.
  • Roles of members of the project implementation team are defined to ensure clarity and accountability.
  • Resources, activities, and timetables are delineated in a Master Project Management Plan.
  • Mechanisms to periodically communicate implementation status are established.
  • The project implementation team is guided by an experienced Improvement Specialist to ensure successful implementation.

More Than A Survey
Translate information into action to increase customer satisfaction and revenue.

  • Survey questions and survey results reports are customized to our client’s unique needs.
  • Surveys can be administered using a variety of methods: paper, email, website link, telephone, and/or on-site data entry station.
  • Information from surveys is carefully analyzed to identify critical themes and actionable findings.
  • Findings reports include suggested action steps based on our extensive knowledge of multiple industries.
  • Improvement teams are guided by our experienced Improvement Specialists to ensure that actions are implemented to achieve the desired results.

 

If you are a referral-based business you will want to learn about SENTINEL, a unique service based on Net Promoter Score, which will increase your referrals and revenue.

If your business relies on a positive online reputation to attract customers, ask us how eReputationBUILDER can help you.

Our Services

A Comprehensive Approach
Prioritize improvement opportunities to get better results faster.

  • Goals and historical performance data are reviewed for consistency and trends.
  • Managers, non-managers, customers, and stakeholders are surveyed or interviewed to gather input about strengths and improvement opportunities.
  • Policies and standard operating practices are reviewed for effectiveness and compliance.
  • Critical process flows are mapped, to identify opportunities to improve operational efficiency.
  • A specific set of prioritized improvement actions are developed, including a timetable for implementation.

Lean, Six Sigma, and Kaizen
Apply structured methods to increase efficiency and reduce costs.

  • Define the scope of the improvement project and the structure of improvement teams.
  • Measure the performance of the current processes and build detailed process maps of the process flow.
  • Analyze the process fail-points to determine the root causes of problems.
  • Improve the current processes by implementing changes to the current process flow that reduce cycle time, eliminate delays, reduce waste, etc..
  • Control the improved processes by establishing standard operating procedures and ongoing performance monitoring systems.

Access To Specialized Resources
Deploy specialized resources to realize impressive return on investment.

  • Financial assumptions about costs and projected savings are audited for accuracy.
  • Roles of members of the project implementation team are defined to ensure clarity and accountability.
  • Resources, activities, and timetables are delineated in a Master Project Management Plan.
  • Mechanisms to periodically communicate implementation status are established.
  • The project implementation team is guided by an experienced Improvement Specialist to ensure successful implementation.

More Than A Survey
Translate information into action to increase customer satisfaction and revenue.

  • Survey questions and survey results reports are customized to our client’s unique needs.
  • Surveys can be administered using a variety of methods: paper, email, website link, telephone, and/or on-site data entry station.
  • Information from surveys is carefully analyzed to identify critical themes and actionable findings.
  • Findings reports include suggested action steps based on our extensive knowledge of multiple industries.
  • Improvement teams are guided by our experienced Improvement Specialists to ensure that actions are implemented to achieve the desired results.

 

If you are a referral-based business you will want to learn about SENTINEL, a unique service based on Net Promoter Score, which will increase your referrals and revenue.

If your business relies on a positive online reputation to attract customers, ask us how eReputationBUILDER can help you.

FullSatisfactionStamp

We Will Exceed
Your Expectations
Or Our Services
Are Free.

We have kept that promise with every client we have ever had, and we intend to keep it with you.

REACH DOUG WILLIAMS

 305-926-7526

FullSatisfactionStamp

We Will Exceed
Your Expectations
Or Our Services
Are Free.

We have kept that promise with every client we have ever had, and we intend to keep it with you.

REACH DOUG WILLIAMS

 305-926-7526