MS. DEBRA ADAMS - 713•359•1900
Former Director of Quality Management
West Houston Medical Center

• Realtime Patient Satisfaction System
• Improvement Team Facilitation
• Performance Scorecard

MR. BILL ANDERSON - 256•810•4395
Former President and Chief Executive Officer
Helen Keller / Red Bay Hospitals

• Goals and Performance Indicators 
• Leadership Excellence Survey 
• Leadership Development Coaching 
• Realtime Employee Satisfaction System
• Realtime Patient Satisfaction System
• Physician Opinion System

MR. EDDY ARRIOLA - 305•398•9065
Chairman
Apollo Bank

• Oranizational Assessment

MS. SILVIA BAENA - 305•674•2020
Former Director of Quality Management
Kendall Regional Medical Center

• Statistics Educational Programs 
• Control Chart Educational Programs

MR. JAMES BALL - 954•484•1515
Chief Operating Officer
Catholic Health Services

• Strategic Planning
• Corporate Retreats 
• Personal Behavioral Profiles 
• Realtime Patient Satisfaction System
• Realtime Customer Satisfaction System
• Performance Scorecards
• Business Development Market Research
• Electronic Health Record Implementation

MR. ALAN BECKER - 954•985•4127
Attorney/Managing Shareholder
Becker & Poliakoff, PA

• Lean Six Sigma Process Improvement

MS. CINDY BOILY - 954•355•5806
Former Chief Nursing Officer
Southwest Florida Regional Medical Center

• Emergency Services Assessment

MR. PAUL CLARK - 352•351•7334
Chief Operating Officer
Munroe Regional Medical Center

• Operating Room Process Improvement

MR. TOM CORNISH - 954•267•8550
President and Chief Executive Officer
Seitlin Insurance

• Professional Relationship

DR. JOHN DAVIES - 305•779•7201
Head of School
Miami Country Day School

• Parent Satisfaction Survey

MR. TONY DEGINA - 305•325•4515
Chief Executive Officer
University of Miami Hospital

• Emergency Room Interim Management

MS. KAREN DONNO - 305•284•6806
Academic Advisor, School of Business
University of Miami

• Mentor Behavioral Assessment 
• Mentor Leadership Coaching 
• Effective Mentoring Educational Program
• Team Coaching

MR. AL DOSAL - 305•436•7272
Chief Executive Officer
Compuquip Technologies

• Human Resource Services
• Organizational Assessment

MR. TERRY FIELDS - 954•965•7380
Chief Operating Officer
Pediatric Associates

• Market Research Survey

MS. DIANNE GOLDENBERG 954•978•4004
Former Chief Executive Officer
North Ridge Medical Center

• Strategic Planning 
• Interim Management
• Emergency Services Process Improvement

DR. JAMES GOLDENBERG 561•968•6767 
Neurologist
Medical Specialists of The Palm Beaches

• Practice Pattern Assessment

COLONEL BRODES HARTLEY - 305•252•4853
Chief Executive Officer
Community Healthcare of South Florida

• Leadership Styles Assessment 
• Educational Workshops (various)
• Performance Improvement Teams 
• Joint Commission Preparation 
• Realtime Employee Satisfaction System
• Realtime Patient Satisfaction System
  

MR. JEFF HOLLAND - 713•359•1001
Former Chief Executive Officer
West Houston Medical Center

• Leadership Retreat 
• Realtime Patient Satisfaction System
• Improvement Team Facilitation 
• Realtime Employee Satisfaction System
• New Hire Selection System

MR. DARYL JOHNSON - 561•330•3488
Managing Partner
Healthcare Appraisers, Inc.

• Process Improvement 
• Strategic Planning 
• Employee Handbook 
• Special Projects 
• Educational Programs 
• Standard Operating Practices

MR. DUSTIN JURMAN - 813•232•4887
Chief Executive Officer
Rapid Systems

• Assessment & Survey Design & Delivery
• Human Resource Services
• Interim Management Services
• Process Improvement Team Leadership  

MS. MARY KIRTLAND - 305•648•0006
President
Kirtland Financial Management

• Marketing Plan 
• Client Satisfaction Survey 
• Standard Operating Practices

MR. STANLEY KOWLESSAR - 305•233•0856
Former Production Manager
Aircraft Electric Motors

• Leadership Styles Assessment
• Leadership Development Workshops
• Leadership Development Coaching
• Role Definition

MS. AMY LINSIN - 561•650•6223
Chief Human Resources Officer
Good Samaritan Medical Center

• Emergency Services Interim Management

MS. LEIGH MASSENGILL - 727•848•1733
Former Chief Administrative Officer
Jackson South Community Hospital

• Leadership Retreats 
• Realtime Patient Satisfaction System
• Improvement Team Facilitation 
• Educational Programs 
• Leadership Development Coaching 
• Joint Commission Preparation 
• Realtime Physician Satisfaction System
  

DR. JOHN MCADORY - 305•253•2665
President and Medical Director
Plaza Medical Center - Jackson South

• Realtime Patient Satisfaction System
• Role Definition
• Practice Process Improvement

MS. GEORGIA MCLEAN - 305•674•2630 
Former Director of Human Resources
Jackson South Community Hospital

• Leadership Styles Assessment
• Leadership Development Workshops
• Leadership Development Coaching
• Customer Service Skills Workshops
• Interviewing Workshops
• Performance Management Workshops
• Time Mastery Workshops
• Effective Communication Workshops
• Stress Management Workshops
• New Hire Selection System
• Hiring Process Improvement
• Hiring Tracking Database
• Realtime Employee Satisfaction System
• Management Development Program

MR. ANGEL MEDINA - 305•796•6210
Former President
Latin Builders Association

• Strategic Planning

MS. REBECCA MICHAEL - 256•386•4020
Director of Quality Management
Helen Keller / Red Bay Hospitals

• Statistical Process Control Training
• Improvement Team Facilitation

MS. NOELIA MORENO - 305•556•1520
Vice President of Administration
Moralmar Kitchen Cabinets

• Organizational Assessment
• Role Definition
• Process Analysis
• Process Improvement
• Realtime Customer Satisfaction System
• Standard Operating Practices

MS. KATHLEEN MORRIS - 305•682•7119
Vice President Quality Management
Aventura Hospital & Medical Center

• Realtime Patient Satisfaction System
• Process Analysis
• Process Improvement
• Special Auditing Projects 

MS. LISA OLDS - 800•322•2603
Executive Director
Florida Association for Childcare Management

• Organizational Assessment
• Leadership Retreat 
• Personal Behavioral Profiles
• Board Development

MS. CINDY OLIVER - 305•961•3666
Director of Human Resources
Terremark Worldwide Inc.

• Realtime Employee Satisfaction System
• Customer Service Skills Workshops
• Interviewing Workshops
• Performance Management Workshops
• Time Mastery Workshops
• Effective Communication Workshops
• Stress Management Workshops
• New Hire Selection System
• Hiring Process Improvement
• Hiring Tracking Database
• Realtime Employee Satisfaction System
• Management Development Program

MR. ARDY PALLIN - 305•646•3769
Chief Operating Officer
Leon Medical Centers

• Member Satisfaction Surveys

MR. TIM PAPPAS - 305•371•3592
Co-Owner
The Keyes Company

• Leadership Styles Assessment
• Leadership Development Coaching
• Performance Management System
• Human Resources Policy and Practices
• Realtime Customer Satisfaction System
• Improvement Team Facilitation
• Realtime Employee Satisfaction System
  

MR. BRAD POLLINS - 239•242•6280
System Director of Organizational Effectiveness
Cape Coral Hospital

• Physician Educational Programs

MS. LINDA QUICK - 954•964•1660
President
South Florida Hospital & Healthcare Assoc.

• Specialized Survey Projects
• Professional Relationship

MS. NANCY RETZLAFF - 281•341•4885
Former Director of Human Resources
West Houston Medical Center

• Leadership Retreat
• Realtime Employee Satisfaction System
• New Hire Selection System
• Interviewing Workshops

MR. PAUL ROTHMAN - 813•463•8976
President
Prestige Health Choice

• Member Satisfaction Survey
• Provider Satisfaction Survey
• Special Projects

MR. AL SANCHEZ - 305•357•4000
Chief Executive Officer
YMCA of Greater Miami

• Strategic Planning

MR. BRIAN SETTLE - 239•552•7599
Chief Human Resources Manager
Naples Community Hospital

• Realtime Employee Satisfaction System
• Realtime Exit Interview System
• Leadership Style Education

MR. JUDE TORCHIA - 720•321•5015
Former Chief Executive Officer
Deering Hospital

• Leadership Retreat(s)
• Realtime Patient Satisfaction System
• Improvement Team Facilitation
• Educational Programs (Various)
• Leadership Development Coaching
• Realtime Employee Satisfaction System
• Joint Commission Preparation

MR. HARVEY WAGNER - 404•915•3641
Former Chief Executive Officer
Caregiver Services, Inc.

• Lean Six Sigma Process Improvement
• Compliance Program

MR. TED WELDING - 954-769-9617
Chief Executive Officer
Kindred Hospital - South Florida

• Lean Six Sigma Process Improvement

MS. HOLLY WIEDMAN - 305•579•1351
Executive Vice President
The Beacon Council

• Annual Business Survey
• Employee Satisfaction Survey
• Staff Retreat 
• Educational Programs
• Executive Coaching

MR. RAYMOND J. ZOMERFELD - 305•444•8288
Partner
Ocariz, Gitlin & Zomerfeld, L.L.P.

• Lean Six Sigma Process Improvement