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Taking Action eNewsletter
| Issue | Title |
|---|---|
| October 2011 | Have You Heard The Voice of Your Customer? |
| August 2011 | Going Beyond Employee Satisfaction |
| June 2011 | Grow Profits By Containing Costs |
| February 2011 | Agents of Change |
| January 2011 | The Kaizen Decision |
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Taking Action eNewsletter
The objective of a Voice of the Customer study (VOC) is to transform customer’s unstructured expressions of needs, wants and desires into a set of defined and prioritized requirements for an organization’s products and services. Executing VOC begins by identifying and prioritizing...