Articles

Title
The Doug Williams Group Helps Catholic Health Services Create the “Ritz Carlton of Cemeteries”
Promoters Grow Revenue
Clique Magazine Doug Williams Interview
Achieving Success Where Others Tried: The Doug Williams Group Dramatically Improves Surgical Services Performance at a Major Florida Hospital
The Doug Williams Group Does It Again
Aventura Hospital and Medical Center and The Doug Williams Group Work Together for Dramatic Process Improvement
Translate Information Into Action With Realtime Survey Applications
Helping Hospitals Improve Patient Satisfaction With Unique Realtime Patient Satisfaction System
Tactics for Tough Times
Leading Improvement Initiatives
Employees Lead Customer Service Turnaround at Baptist Hospital
The Impact of the Diversity Divide on Patient Satisfaction
Does Your Emergency Department Need Emergency First Aid?
Emergency Department Improvements Front Door/Back Door, Which is the Bigger Problem?
The Multidisciplinary ED Performance Improvement Team
The Emergency Department Performance Scorecard
Miami Jewish Home & Hospital for the Aged Launches Health Resource Center
At Mount Sinai Medical Center, Excellent Customer Service Begin With HEARTS
Falling Economy, Rising Stress
Survey Takes the Pulse of Local Business
Getting More Out of What You Already Have
Manage Time Rather Than Have Time Manage You

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