We are now offering our clients rapid improvement methods based on Lean Six Sigma. Any company with repetitive processes (e.g. claim processing, invoicing, case handling, filing, sorting, scanning, return processing, report generation, etc.) can increase productivity, improve quality, and reduce costs with an improvement initiative based on Lean Six Sigma. Our projects are averaging over 400% return on investment. Contact Mr. Chris Voehl, Vice President of Improvement Technology to discuss your needs; his email is chris@thedougwilliamsgroup.com.

Catholic Health Services Achieves National Best Net Promoter Scores

A recent report summarizing Net Promoter Score performance highlighted Cancer Treatment Centers of America’s achievement of 92 - 100 NPS for the past 3 years, the best performance in any industry category in the world. As impressive is our client Catholic Health Services’ achievement of 90-100 NPS for their Nursing Centers and Rehabilitation Hospitals for the past 21 consecutive months.
 

New Website Introduced

We are proud to announce the release of our redesigned website www.thedougwilliamsgroup.com. New content features like our Client Results Showcase and News & Publications will focus on successful application of improvement technology that will be of interest to both clients and potential clients. Site visitors can initiate a live chat session with a member of our team, submit questions, or join our growing network on LinkedIn. Please take a tour and send us an email to let us know what you think.