Taking Action eNewsletter

IssueTitle
October 2011 Have You Heard The Voice of Your Customer?
August 2011 Going Beyond Employee Satisfaction
June 2011 Grow Profits By Containing Costs
February 2011 Agents of Change
January 2011 The Kaizen Decision
December 2010 What is Six Sigma?
October 2010 Dr. William Edwards Deming Remembered - Part 2
September 2010 Dr. William Edwards Deming Remembered - Part 1
August 2010 The Eight Wastes
June 2010 Maintaining Work - Life Balance
March 2010 Is Your Service Excellence Program Effective?
February 2010 Lean Six Sigma Professional Services Application - Success Story
January 2010 The Successful CEO’S Best Kept Secret: SIX SIGMA
February 2009 Smart Moves
January 2009 Promoters Grow Revenue
December 2008 Giving Back
October 2008 Falling Economy, Rising Stress
September 2008 Tactics for Tough Times
June 2008 Convert Customers Into Promoters
December 2007 Giving Back
November 2007 Hidden Profits
September 2007 Customer Satisfaction Equals Profits
Special Edition Special Edition
May 2006 Building Business and Revenue
March 2006 Keeping Talented People
January 2006 Making Improvement Teams Successful
December 2005 Giving Back!
November 2005 People Make The Difference
September 2005 Inaugural Issue

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Taking Action eNewsletter

The objective of a Voice of the Customer study (VOC) is to transform customer’s unstructured expressions of needs, wants and desires into a set of defined and prioritized requirements for an organization’s products and services. Executing VOC begins by identifying and prioritizing...

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