Taking Action eNewsletter

Making Improvement Teams Successful

Issue Four

Improvement teams can encounter several obstacles that slow progress and diminish results.

After 20+ years of launching and coaching improvement teams I have learned that most of              these pitfalls can be avoided by taking the following steps:

1. Select a problem or process that directly impacts on your organization's priority goals. This will ensure that the work of the team is viewed as important, which will help the team get the support they will need.
2. Prior to formally launching your team(s) gather and analyze existing performance data and "map" the current process to identify process fail points. This approach shifts the team's focus from analysis to improvement and will get results faster. To download an example of a process map click here.
3. Develop a team charter that formalizes the purpose and measures of success of the team. The team charter should specify who will support the team and which top manager will be held accountable for the team's success. To download an example of a team charter click here.
4. Use a structured method to guide the work of the team. Defined outcomes, structured meeting agendas, and correct application of improvement tools will save time and keep the team focused on getting the expected results. To download an outline of our unique "Guide to Performance Improvement" click here.

Making improvement teams successful translates into improved profitability and customer satisfaction. If your improvement teams are not getting the results you want please contact me          for a complimentary consultation. We appreciate the opportunity to be of service.
 

Warm regards,

Doug Williams
President
The Doug Williams Group

  
 
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Ms. Susana Pando - Taupier
Several of our clients have asked us to audit their human resource function to identify gaps and weaknesses in policy and practice.

In response to client requests, we are now offering a new service, Human Resources Assessment, which reviews critical areas such as record keeping, benefits administration, hiring practices, employee discipline, etc... If you are interested in learning more about this service contact Ms. Susana Pando-Taupier by clicking here. 

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