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Guest Satisfaction Survey Results
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Appearance
Not Applicable Responses Excluded
Stacked bar T4_1
Legend T4_0
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Front Desk
Stacked bar T5_1
Legend T5_0
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Guestroom
Stacked bar T6_1
Legend T6_0
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Restaurant/Bar
Stacked bar T7_1
Legend T7_0
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Facilities
Stacked bar T8_1
Legend T8_0
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Overall
Stacked bar T9_1
Legend T9_0
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Average Score Ranking
Bar Chart T11_1
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Percentage of "Very Satisfied" Responses
Bar Chart T12_1
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Percentage of "Dissatisfied" or
"Very Dissatisfied" Responses
Bar Chart T13_1
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Report-To-Report Score Comparison
Compare group T14_1
Legend T14_0
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Comments and Suggestions

Please provide us with any comments or improvement suggestions you have.
Overall satisfaction with this hotel = Very Satisfied
  • I really enjoyed my stay. The room was clean, the food was good, and everyone was very friendly.
  • Everything was perfect. I checked in and out quickly. The hotel was immaculate from all aspects!
Overall satisfaction with this hotel = Satisfied
  • I thought the price for a regular room was a bit high, but I had a good night sleep.
  • This hotel has a really good cable TV package. I was very comfortable in my room during my stay.
  • My room had everything I needed. I was able to work from the room like if I were in my office!
  • I had a great stay. The bed was very comfortable.
  • I stayed here for a week and there is nothing you could improve, it was all good.
Overall satisfaction with this hotel = Neutral
  • Room Service took about 90 minutes to bring my dinner. Other than that, my stay was fine.
  • The only thing I had an issue with was the pool...it was dirty.
  • The outside appearance of the hotel was drab, but the interior and my room were nice.
  • Checking out took a very long time. It was at the end of a holiday weekend so I can understand the delay.
Overall satisfaction with this hotel = Dissatisfied
  • There was a short delay when I was checking in to the hotel. The staff member who attended me was a little confused with some of the procedures.
  • The elevator was slow. At times, I waited a few minutes for it to come.
Overall satisfaction with this hotel = Very Dissatisfied
  • Housekeeping did not clean my room for two days.