ASSESSMENTS AND SURVEYS

The Doug Williams Group's assessments and surveys are customized to gather specific, actionable information to focus performance improvement efforts. Each report includes recommended improvement action plans. Implementation assistance can be provided as needed.

Organizational Performance Assessment
Assesses organizational strengths and weaknesses through analysis of customer needs, work environment factors, performance data, and process efficiency. This assessment provides direction to organizational improvement efforts.

Leadership Excellence Survey
Surveys specific leadership behaviors to identify growth opportunities. Personalized feedback and coaching are included.

Personal Behavioral Assessment
Assesses behavioral style tendencies to identify growth opportunities. Personalized feedback and coaching are included.

Realtime Employee Satisfaction SystemSM
Surveys employee satisfaction with work environment factors related to morale and retention. Customized survey, large sample, and specific employee comments. Facilitated improvement working sessions are included.

Realtime Customer Satisfaction SystemSM
Surveys external customer satisfaction with organizational performance. Customized survey, large sample, and specific customer comments. Facilitated improvement working sessions are included. Customized applications are available for every industry and customer category in paper or on-line format.

Realtime Interdepartmental Satisfaction SystemSM
Surveys internal customer satisfaction with internal supplier department performance. Customized survey, large sample, and specific internal customer comments. Facilitated improvement working sessions are included.

Realtime Patient Satisfaction SystemSM
Surveys recently discharged patient satisfaction with healthcare provider performance. Customized survey, large sample, and specific patient comments. Facilitated improvement working sessions are included.

Realtime Plus Patient Satisfaction SystemSM
Surveys recently discharged patient satisfaction with healthcare provider performance to identify service recovery issues. Customized survey, 100% sample, and specific patient comments. Service recovery reports are provided on a daily basis.

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