DOWNLOAD REFERENCES

MS. DEBRA ADAMS
281-588-8361
Director of Quality Management
West Houston Medical Center
· Realtime Patient Satisfaction SystemSM
· Improvement Team Facilitation
· Management Scorecard

MS. DIANNE ALEMAN
954-202-4800
Chief Executive Officer
North Ridge Medical Center
· Strategic Planning
· Interim Management

MR. BILL ANDERSON
256-386-4550
President and Chief Executive Officer
Helen Keller Hospital
· Realtime Employee Satisfaction SystemSM
· Hospital Goals and Performance Indicators
· Leadership Excellence Survey
· Leadership Development Coaching

MS. SILVIA BAENA
305-229-2442
Director of Quality Management
Kendall Medical Center
· Statistics Educational Programs
· Control Chart Educational Programs

MS. CINDY BOILY
239-939-8571
Chief Nursing Officer
Southwest Florida Regional Medical Center
· Emergency Room Assessment

MS. KAREN DONNO
305-284-6806
Academic Advisor, School of Business
University of Miami
· Mentor Behavioral Assessment
· Mentor Leadership Coaching
· Effective Mentoring Educational Program
· Mentoring Team Coaching

MS. LINDA DOUGHTY
800-737-8661
Chief Operating Officer
All About Staffing, Inc.
· Educational Programs

MR. GUS GIL
305-598-4008
President
Latin Builders Association
· Strategic Planning

DR. PERRY GOTSIS
239-263-8800
Formerly Executive Vice President, Medical Affairs
Naples Community Hospital
· Realtime Patient Satisfaction SystemSM

COLONEL BRODES HARTLEY
305-253-5100
Chief Executive Officer
Community Healthcare of South Dade
· Leadership Styles Assessment
· Leadership Development Workshops
· Leadership Development Coaching
· Time Mastery Workshops
· Effective Communication Workshops
· Stress Management Workshops
· Performance Improvement Teams
· Joint Commission Preparation
· Realtime Employee Satisfaction SystemSM
· Realtime Patient Satisfaction SystemSM

MR. JEFF HOLLAND
281-588-8081
Chief Executive Officer
West Houston Medical Center
· Leadership Retreat
· Realtime Patient Satisfaction SystemSM
· Realtime Plus Patient Satisfaction SystemSM
· Improvement Team Facilitation
· Realtime Employee Satisfaction SystemSM
· New Hire Selection System

MR. DARYL JOHNSON
561-330-3488
Managing Partner
Healthcare Appraisers, Inc.
· Process Improvement
· Strategic Planning
· Employee Handbook

MS. MARY KIRTLAND
305-648-0006
President
Kirtland Financial Management
· Marketing Plan
· Client Satisfaction Survey

MR. STANLEY KOWLESSAR
305-885-9476
Formerly Production Manager
Aircraft Electric Motors
· Leadership Styles Assessment
· Leadership Development Workshops
· Leadership Development Coaching
· Role Definition

MS. LEIGH MASSENGILL
305-256-5104
Chief Administrative Officer
Jackson South Community Hospital
· Leadership Retreat(s)
· Realtime Patient Satisfaction SystemSM
· Improvement Team Facilitation
· Educational Programs
· Leadership Development Coaching
· Joint Commission Preparation

DR. JOHN MCADORY
305-235-5367
President and Medical Director
First-Med Primary Care Associates
· Role Definition
· Practice Process Improvement
· Realtime Patient Satisfaction SystemSM

MS. GEORGIA MCLEAN
305-674-2121 Ext. 52630
Formerly Director of Human Resources
Jackson South Community Hospital
· Leadership Styles Assessment
· Leadership Development Workshops
· Leadership Development Coaching
· Customer Service Skills Workshops
· Interviewing Workshops
· Performance Management Workshops
· Time Mastery Workshops
· Effective Communication Workshops
· Stress Management Workshops
· New Hire Selection System
· Hiring Process Improvement
· Hiring Tracking Database
· Realtime Employee Satisfaction SystemSM

MS. REBECCA MICHAEL
256-386-4020
Director of Quality Management
Helen Keller Hospital
· Statistical Process Control Training
· Improvement Team Facilitation

MS. NOELIA MORENO
305-235-5367
Vice President of Administration
Moralmar Kitchen Cabinets
· Role Definition
· Organizational Assessment
· Process Analysis
· Process Improvement
· Realtime Patient Satisfaction SystemSM

MS. KATHLEEN MORRIS
305-682-7119
Director of Quality Management
Aventura Hospital & Medical Center
· Real Time Patient Satisfaction SystemSM
· Process Analysis
· Process Improvement
· Special Auditing Projects

MR. DICK MUNDAY
305-476-6808
Division Manager
Caterpillar Global Mining
· Global Mining Team Building
· Role Definition
· Behavioral Style Assessment
· Goal and Project Tracking Database

MS. JODY JONES-NOIROT
281-341-4822
Chief Operating Officer
OakBend Medical Center
· Emergency Services Process Improvement
· Realtime Patient Satisfaction SystemSM
· Operating Room Process Improvement

MR. TIM PAPPAS
305-371-3592
Co-Owner
The Keyes Company
· Leadership Styles Assessment
· Leadership Development Coaching
· Role Definition
· Performance Management System
· Human Resources Policy and Practices
· Realtime Customer Satisfaction SystemSM
· Improvement Team Facilitation

MR. BRAD POLLINS
239-242-6280
System Director of Organizational Effectiveness
Cape Coral Hospital
· Physician Educational Program

MS. LINDA QUICK
954-964-1660
President
South Florida Hospital and Healthcare Association
· Special Survey Projects
· Professional Relationship

MS. NANCY RETZLAFF
281-588-8683
Formerly Director of Human Resources
West Houston Medical Center
· Leadership Retreat
· Realtime Employee Satisfaction SystemSM
· New Hire Selection System
· Interviewing Workshops

MR. AL SANCHEZ
305-357-4000
Chief Executive Officer
YMCA of Greater Miami
· Strategic Planning

MR. BRIAN SETTLE
239-436-5373
Vice President, Human Resources
Naples Community Hospital
· Realtime Patient Satisfaction SystemSM
· Leadership Style Education

MS. KAREN SHAFFER
305-253-7891
Director of Quality Management
Jackson South Community Hospital
· Improvement Team Facilitation
· Joint Commission Preparation

MR. JUDE TORCHIA
305-537-3583
Formerly Chief Executive Officer
Deering Hospital
· Leadership Retreat(s)
· Realtime Patient Satisfaction SystemSM
· Improvement Team Facilitation
· Educational Programs (Various)
· Leadership Development Coaching
· Realtime Employee Satisfaction SystemSM
· Joint Commission Preparation

MS. HOLLY WIEDMAN
305-579-1351
Executive Vice President
The Beacon Council
· Annual Business Survey
· Employee Satisfaction Survey
· Staff Retreat

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