| "An
ongoing challenge for a non-profit like ours is to meet increasing demand
for healthcare services with fewer resources.
We approached The Doug Williams Group because we needed to increase our
efficiency, maintain regulatory compliance, and improve our leadership skills.
After a comprehensive assessment of our organization's strengths and weaknesses,
The Doug Williams Group developed and helped us implement a strategy that
included staff education, focused process improvement teams in our behavioral
health and family care units, and an ongoing system to monitor and improve
employee satisfaction. Today our costs are lower, our employees are happier,
and our patient satisfaction is the highest it has ever been."
Colonel Brodes Hartley
Chief Executive Officer
Community Health of South Dade, Inc.
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