Libby Anderson has 30 years of experience working with companies ranging from hi-tech manufacturing, healthcare and specialty retail to hospitality, public sector and non-profit entities. Highlights of her career include working with Ritz-Carlton in their quest to win the Malcolm Baldridge award for quality, as well as delivering training on Human Resource topics internationally. Libby was also selected as a recipient for the “Best of the Best” award for her work with Jacobson’s Stores, Inc.
Libby writes for numerous business publications and is a featured speaker at programs about Human Resource topics. She is Past President of the HR Florida State Council, the state affiliate of The Society of Human Resource Management and she represented the Southeast Region of the United States on the Membership Advisory Committee for SHRM in 2006. Libby also served on the Organizational Development Special Expertise Panel of SHRM from 2007-2011.
Libby is certified as a Senior Professional in Human Resources and has her Master’s Degree in Human Resource Development and Administration from Barry University, where she currently serves as an Adjunct Professor teaching Strategic HR and other HR related courses.
Steven Aragon is currently pursuing a degree in Business Administration from Miami Dade College, with plans to transfer to Florida International University to complete his studies. Prior to joining The Doug Williams Group, Steven gained extensive experience in customer service as a Client Service Representative for Bank of America, and City National Bank of Florida.
Steven serves as a Client Service Manager for the firm, with primary responsibility for information analysis in support of our client’s performance improvement activities. He recently earned his Lean Six Sigma Yellow Belt and Green Belt certification. As a Lean Six Sigma practitioner, Steven utilizes specialized software to conduct statistical analysis of performance data, develops visual process maps of client’s processes, and participates in client process improvement teams to help our clients identify and implement improvement opportunities. He also utilizes project management software to manage complex tasks, deadlines, and accountabilities, to ensure effective and timely completion of complex projects. Steven has multi-client responsibility for ensuring our field personnel of Senior Improvement Specialists are efficient, effective, and that all of our clients’ expectations are exceeded.
Steven’s personal interests include cultivating his passion for video, photography, and writing. Once Steven becomes a master of his craft, he intends to launch his own media production firm.
Frank Sanabria is a results oriented health care professional with over 20 years of operations and executive management experience. Frank’s educational background is in the field of Psychology, which he applied in various operational roles in behavioral healthcare and social services organizations. Frank has had great success developing and implementing focused strategies to increase profitability, improve quality, increase resource utilization, and improve customer service, especially in call center environments.
Highly skilled at aligning people, process, and strategy to execute complex projects, Frank is experienced in the application of Lean and Six Sigma improvement methodologies across multiple industries. He has earned a reputation as a strong team builder whose leadership style inspires cross-functional collaboration, exceptional performance, and high levels of return on investment for the engagements he leads.
Frank is deeply committed to community service, recently having served on multiple not-for-profit boards, including the Board of Directors of United Way of Miami-Dade Emergency Food and Shelter Program (EFSP). He is currently the Chairman of the Board for Miami-Dade County’s Volunteer Organizations Active in Disasters (VOAD). A Miamian, Frank serves as a volunteer for the Kiwanis of Biscayne Bay, and continues with his commitment to United Way of Miami-Dade by serving on United Way’s Health Impact Council.
Doug Williams is Chief Executive Officer of The Doug Williams Group, Inc., a results oriented professional services firm that specializes in all aspects of performance improvement. Serving all industries, the firm helps its clients improve customer satisfaction, reduce costs, and increase profits.
Mr. Williams joined the professional services industry 29 years ago with 15 years of operations and technical staff experience spanning most disciplines. Before his career move, Mr. Williams was a senior level operations executive with Procter and Gamble, Inc. One of the many assignments Doug had at Procter and Gamble placed him in the leadership position for the implementation of the paper division’s Total Quality Management program, based on the management philosophy of Dr. W. Edwards Deming.
Mr. Williams and The Doug Williams Group have provided performance improvement services to a significant number and wide range of clients (domestic and international), representing all industries. The firm’s impressive client list includes Baptist Healthcare, Barnes Jewish Christian Health System, The Beacon Council, Bombardier Aerospace Aircraft, Brightstar Corporation, Caterpillar Americas Company, Catholic Health Services, The Children’s Trust, Cushman and Wakefield, Detroit Medical Center, Florida International University, Healthcare Corporation of America, Jackson Health System, Lee Memorial Health System, Miami Children’s Hospital, Miami Dade College, Miami-Dade Public Schools, Procter and Gamble, Rhone-Poulenc, Inc., Tenet Healthcare System, Terremark Worldwide, Inc., Union Camp Corporation, The United States Navy, The University of Miami, YKK-USA, Inc., YMCA of Greater Miami, and many more.
Community service is a priority for The Doug Williams Group. Through pro-bono services, discounted fees, volunteer hours, in-kind services and cash gifts, the firm proudly supports non-profit organizations such as The Children’s Trust, Catholic Health Services, Community Health of South Florida, Habitat for Humanity, The Helen Keller Foundation, Neva King Cooper Educational Center, the YMCA of Greater Miami, and many more.
Mr. Williams has served as a member of the Board of Directors of YMCA of Greater Miami, the Board of Directors of Habitat for Humanity, the Executive Committee of Business Forums International, the Board of Directors of The Beacon Council, the Board of Trustees of The Beacon Council, the Board of Directors of the South Florida Hospital and Healthcare Association, the Advisory Board of Seitlin, Inc., the Board of Advisors of All Things New Wellness Concepts (a provider of worksite wellness programs for corporate clients), and a member of The Strategic Forum. Doug currently serves as the outside director on the Board of Directors of HealthCare Appraisers, Inc., the preeminent national firm providing valuation services to the healthcare industry.
In addition to his role as Chief Executive Officer of The Doug Williams Group, Doug leads a private investment firm (WilliamsGroup Capital), founded a company that deploys disruptive technology to control and reduce the consumption of natural resources (Sustain, LLC.), and manages a philanthropic foundation focused on solving a variety of social problems (The Giving Back Foundation).