NEWS

Dr. William Edwards Deming Remembered – Part Two

I recently re-read Frank Voehl’s excellent book; Deming – The Way We Knew Him, and it brought back many personal memories about Dr. Deming and focused me once again on his teachings. In the July issue of Taking Action, I highlighted Dr. Deming’s education and summarized what Dr. Deming taught the Japanese. In this issue of Taking Action, I […]

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Where Have All The Manners Gone?

The way business is conducted these days is very different from the way business was conducted when I started my company 17 years ago. Some of these changes have been great; especially when it comes to all of the technology we have at our fingertips to help us serve our clients and be more productive. […]

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Celebrating Milestones

The Doug Williams Group is celebrating another birthday today, as we enter our 18th year of operation. Where did the time go, and why does time seem to go faster as the years go by?   We are grateful to have had the opportunity to serve so many amazing clients over the past 17 years, […]

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The Eight Wastes

Taiichi Ohno, a major contributor to the Toyota Production System, identified seven wastes that can exist in processes and Jeffery Liker, a professor at the University of Michigan, added an eighth. When the eight wastes are reduced or removed costs will be dramatically reduced, quality will be improved, process cycle time will be reduced, and […]

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What is Six Sigma?

Six Sigma is a business management strategy conceived by Motorola and popularized by General Electric and other leading firms.  As of 2010, it enjoys widespread application in many sectors of industry, including manufacturing, legal and business services, health care, and non-profit organizations. Six Sigma seeks to improve the quality of process outputs by identifying and […]

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Promoters Grow Revenue

Most companies spend a lot of money on attempts to acquire new customers, and don’t spend anything on systems that will increase the loyalty of existing customers, which will increase referrals and revenue. Extensive research validates that loyal customers buy more, stay longer, refer friends, and provide feedback that will help you improve your business. […]

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