NEWS

Are Your Employees Promoting Your Company?

Companies cannot achieve or sustain high levels of customer loyalty without loyal, engaged employees. Engaged employees are enthusiastic about their work and their company, and their enthusiasm is contagious. It rubs off on other employees, and is obvious to customers. Employees who promote their company provide better experiences for customers, approach their job with an […]

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Where Have All The Manners Gone?

The way business is conducted these days is very different from the way business was conducted when I started my company 17 years ago. Some of these changes have been great; especially when it comes to all of the technology we have at our fingertips to help us serve our clients and be more productive. […]

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Celebrating Milestones

The Doug Williams Group is celebrating another birthday today, as we enter our 18th year of operation. Where did the time go, and why does time seem to go faster as the years go by?   We are grateful to have had the opportunity to serve so many amazing clients over the past 17 years, […]

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What is Six Sigma?

Six Sigma is a business management strategy conceived by Motorola and popularized by General Electric and other leading firms.  As of 2010, it enjoys widespread application in many sectors of industry, including manufacturing, legal and business services, health care, and non-profit organizations. Six Sigma seeks to improve the quality of process outputs by identifying and […]

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The Eight Wastes

Taiichi Ohno, a major contributor to the Toyota Production System, identified seven wastes that can exist in processes and Jeffery Liker, a professor at the University of Michigan, added an eighth. When the eight wastes are reduced or removed costs will be dramatically reduced, quality will be improved, process cycle time will be reduced, and […]

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Promoters Grow Revenue

Most companies spend a lot of money on attempts to acquire new customers, and don’t spend anything on systems that will increase the loyalty of existing customers, which will increase referrals and revenue. Extensive research validates that loyal customers buy more, stay longer, refer friends, and provide feedback that will help you improve your business. […]

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