The Doug Williams Group

Our publications include client success stories, “how to” articles, and press releases from The Doug Williams Group about new services that will help our clients improve the way they do business.

	Publication Archive
	Doug Williams Group Does It Again (Article)
	Aventura Hospital and Medical Center and Doug Williams Group Work Together for Dramatic Process Improvement (Article)
	A Few Basics to Reduce Nursing Attrition (Article)
	Translate Information Into Action With Realtime Survey Applications (Article)
	Helping Hospitals Improve Patient Satisfaction With Unique Realtime Patient Satisfaction System (Article)
	Tactics for Touch Times (Article)
	Leading Improvement Initiatives (Article)
	Employees Lead Customer Service Turnaround at Baptist Hospital (Article)
	The Impact of the Diversity Divide on Patient Satisfaction (Article)
	Does Your Emergency Department Need Emergency First Aid? (Article)
	Emergency Department Improvements Front Door/Back Door, Which is the Bigger Problem? (Article)
	The Multidisciplinary ED Performance Improvement Team (Article)
	The Emergency Department Performance Scorecard (Article)
	Getting More Out of What You Already Have (Article)
	Manage Time Rather Than Have Time Manage You (Article)
	Miami Jewish Home & Hospital for the Aged Launches Health Resource Center (Article)
	At Mount Sinai Medical Center, Excellent Customer Service Begin With HEARTS (Article)